FAQs

Frequently asked questions

Signup, roles, billing, privacy, and mobile access—answered in plain language.

Straight answers—no jargon

OnsiteTrax uses one account for everyone. What you can do depends on your role on each project, not a separate “contractor app” or “client app.”

Grouped by topic—expand any item for the full answer.

Do contractors and clients sign up separately?
No. Everyone uses the same signup. Your capabilities come from the role you hold on each project—owner, contractor, client, architect, worker, and others.
Can an invited contractor use my project without buying a plan?
Yes. Collaborators join your project under your owner's plan limits for seats and storage. They don't need their own subscription for that build.
How do workers get access?
You can manage workers on the roster yourself, or invite them via SMS to claim a profile and use the Worker Portal for attendance and updates.

Whose plan controls project count and storage?
Limits follow the project owner's subscription—project count, storage, and collaborator seats are counted against their plan.
Who pays for worker capacity?
Worker limits apply to whoever adds workers to the roster—the contractor or manager running that crew on the project.
Can I start for free?
Yes. The Essential (free) tier is enough to run one build and invite your team. Upgrade when you need more projects, storage, or seats.

Can clients see worker wages?
Not by default. Wage amounts stay on the workforce side unless you explicitly share that information in your workflow.
Is there a mobile app?
Use the web app on any phone browser today. Workers have a mobile-friendly Worker Portal. Native iOS and Android apps are planned.
Where do I get help with the platform?
Sign in and open Support for tickets and the knowledge base, or visit the Help center on this site for contact options.

Still stuck?

Visit the Help center or email support@onsitetrax.com.

More resources

Start free—no credit card required. Invite your whole team to one project.