ResourcesHelp Center
Help for your account and projects
Platform support lives in the app; start here for guides and contact options.
Platform support lives in the app
Tickets, status updates, and the in-app knowledge base are available after you sign in. Use this page to pick the right channel before you reach out.
Project messages are per build; platform support tickets are for OnsiteTrax itself.
- 24hTypical first response on tickets
- In-appKnowledge base after login
- 1Unified account for every role
Choose how you want help
Pick the channel that matches your question—platform vs. project chat.
In-app Support
Open Support from the app menu to file tickets, track replies, and search help articles tied to your account.
Sign in to appEmail support
Account access, billing questions, and platform issues—reach the team directly.
Email supportQuick Start Guide
Set up your first project, invite collaborators, and run week one on site.
Read the guideBook a demo
Walkthrough tailored to homeowners, contractors, or multi-site builders.
Schedule a call
Project messages stay inside each build. Platform support tickets are for OnsiteTrax itself.
More resources
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